Refund and Returns Policy

We stand behind every product we make. Every Mountain’s Daughter Health formula is crafted in small batches with care and inspected before it ships. If something is not right we want to know and we will make it right.

If your order arrives damaged or defective contact us within 30 days of delivery at [email protected] with your order number and a photo of the damage.

We will send a replacement or issue a full refund including any shipping charges at our discretion. You do not need to return the damaged item.

If you receive the wrong product contact us within 30 days of delivery at [email protected] with your order number and a description of what you received versus what you ordered.

We will send the correct item at no additional charge and arrange return of the incorrect item if needed.

If you are unsatisfied with an unopened product contact us within 30 days of delivery at [email protected] with your order number and reason. We will evaluate on a case by case basis and issue store credit or an exchange where appropriate.

Return shipping on buyer’s remorse returns is the responsibility of the customer. We recommend using a tracked shipping method as we cannot be responsible for returns lost in transit.

Each product type has specific considerations for returns and replacements:

We stand behind the quality and integrity of every formula we make. If you have used a product consistently as directed and genuinely feel it is not working for you, reach out and tell us.

Please allow at least two to four weeks of consistent daily use before evaluating effectiveness. Herbal and botanical supplements work cumulatively and most formulas require sustained use to reach their full effect.

Bundles and kits follow the same general return policy with the following considerations:

• If a bundle arrives damaged or contains an incorrect item contact us within 30 days and we will replace the affected component or the full bundle at our discretion.
• If more than one item in a bundle has been opened the bundle is non-returnable as a whole. Individual damaged or defective components within an opened bundle will still be replaced.
• If all items in a bundle remain completely unopened and sealed the full bundle may be returned within 30 days for store credit or exchange.

The gift wrapping fee is a service charge and is non-refundable once an order has been wrapped and shipped. The products inside a gift wrapped bundle remain subject to the standard return and replacement policy.

If a gift wrapped bundle arrives damaged we will replace the products and rewrap the replacement at no charge.

Wellness session vouchers included in bundles or purchased separately are subject to the following terms:

• Vouchers are non-refundable but fully transferable to another person.
• Sessions may be rescheduled with at least 24 hours notice.
• Cancellations with less than 24 hours notice may forfeit the session at our discretion.
• Vouchers are valid for 12 months from the date of purchase.
• Sessions are available in Central Texas and Northwest Arkansas by appointment.

To schedule or reschedule a session visit mountainsdaughterhealth.com/next-gen-wellness or contact us at [email protected].

Orders may be cancelled within 24 hours of placement by contacting us at [email protected]. After 24 hours orders may already be in processing or packed for shipment and cancellation cannot be guaranteed.

If your order has already shipped it cannot be cancelled but you may initiate a return once it is delivered following the guidelines above.

Approved refunds are processed to your original payment method through Stripe within five to ten business days. You will receive an email confirmation when your refund is processed.

Store credit is issued as a discount code delivered to the email address on your order and does not expire.

Replacement orders are processed within our standard two to five business day handling time and shipped at no charge.

We are a small family operation and we genuinely want every customer to be happy with their order. If something is not right please reach out directly and we will take care of you.